Shipping and Returns
We know that it is important that you get your Sorority Shirt and Greek Lettered Apparel in time for your next event or just so that you can show off your beautiful letters around campus.
Since all of our products are made to order (except for our quick ship items located in our Etsy Store) we do need time for production. Once you place your order for customized Greek apparel, our designers go to work pulling your product and your top and bottom fabrics from our inventory. In some instances, your products will need to be ordered from the manufacturer which can take some extra days.
Then, your specific fabrics are sent to our next department where they are prepped for the production process and move to our letter cutting department. Here, your top and bottom fabrics are individually cut by our skilled craftsman and then sent to the sewing department.
When in sewing, our designers match thread with your fabrics and put your Sorority Shirts or Sorority Gifts on one of our many commercial digital embroidery machines and go to work. Each product is hand sewn right at JennaBenna so that we can ensure your product meets the strict standards of JennaBenna quality.
When your customized Greek apparel items are complete, they are then taken to our quality control department where they are inspected and then prepared for shipping. They are lovingly tagged and folded and Greek Licensing stickers are proudly placed on your new goodies!
This process can take anywhere from 10-15 BUSINESS days but, most likely we get your order out much quicker. We just like to let you know the steps involved so that you understand why we don’t just pull things off a shelf and package them. Many companies send of all the pieces of your order to outside people who sew in their homes for extra money. We don’t do this as we cannot control the quality and beauty of our products so, we do all the work right here at the JennaBenna headquarters in sunny Orlando, Florida!
Once your order is ready to ship, you will receive a tracking number so that you can follow its arrival to your door! We ship large quantities on a daily basis and when we have rush orders we have been known to hand deliver them to the post office after hours!
US Shipping rates at JennaBenna are as follows:
Because we know you want your stuff QUICK, we ship all of our products out via USPS Priority Mail. Here is the breakdown of our shipping costs
ORDER TOTAL SHIPPING COST
$0.00 – $14.99 $2.50
$15.00 – $44.99 $6.50
$45.00 – $99.99 $8.50
$100.00 and over FREE!!!!!